Friday, 31 January 2014

Argos Launches London Digital Hub

Argos, which has embarked on a five year plan to become a 'digital leader' in UK retail, has launched a London office to help attract tech talent.

The digital hub will be used as a base for teams working on the Milton Keynes-based company's infrastructure projects and to allow improved engagement with London-based tech partners.

Argos is recruiting a number of roles following the opening of the office, based near Victoria Station, including product managers, developers, development managers, digital designers and testers.

'For us, this is about creating a space for collaboration and innovation. We want to unleash the entrepreneurial spirit I know to be at the heart of our business and which has meant that nearly 50 per cent of our business now originates in a digital channel,' said Argos digital director Bertrand Bodson.

He said: 'We want to build on the successes we have already seen with digital initiatives such as Blippar and Digital Christmas Gift Guide and take that further. Building our agile capability is a strong boost to Argos' transformation plans, allowing us to bring digital solutions to the market faster and in a more timely and relevant way.'

He said he was 'keen to hear from anyone interested in joining us on this exciting journey'. Projects operating from the base are already underway after the office unofficially opened on January 6.

Nigeria: Jumia CEOs Confirm Dual Resignation

The joint-CEOs of Rocket Internet's Nigerian start-up business Jumia have resigned following lengthy speculation that they would do so.

Raphael Afaedor and Tunde Kehinde have been replaced by Nicholas Martins from McKinsey, who began working at the Jumia warehouse last year, and 30 year-old Jeremy Doutte, a Harvard Business School graduate who was parachuted in from Jumia Egypt.

The reasons behind the joint departures are not yet clear although it is understood Afaedor and Kehinde are planning to embark on new start-up schemes. 

Jumia was launched in 2012 and has attracted $50 million of investment from venture capital funds. It has recently become embroiled in a legal battle with its main rival Konga.

In a statement released to news outlets including Nigerian Bulletin, Kehinde said: 'As we move on to start our own businesses, we owe a lot to every member of the team, together we made history, together we have built Nigeria’s first and biggest online retailer; a fate we never would have achieved without you. Let us urge you to continue to hold the values of looking after and satisfying every customer, supplier, and the people around you.'

Ted Baker, Asos and Facebook To Present At Online Fashion Event

Fashion retailer Ted Baker and etail phenomenon Asos are to present alongside Facebook and Bauer media group at an ecommerce fashion event next month.

The IMRG will hold the event, Measuring up: Clothing & Fashion in e-ecommerce, on February 12 in central London. Retailers presenting also include Selfridges department store and footwear retailer Dune.

Sessions targeting online retailers will include examination of basket trends, conversion rates and how social media and blogging can boost search engine optimisation (SEO).

Ted Baker head of ecommerce Eve Henrikson will present on the success of the firm's website relaunch and Dune's director of ecommerce Kate Smyth will explain how it consolidated separate brand sites into a single destination and look at international site launches.

It will be the first of four Connect events held by the IMRG with the next one in May. expected to be the biggest of the year, focusing on customer retention, systems and marketing.

Later this month fashion magazine Drapers will also hold its Digital Forum which will include luminaries such as Brent Hoberman, co-founder of lastminute.com and Made.com investor; Will Young of Zappos Labs; Hackett ecommerce director Kristine Kirby; Zalando art director and head of content Julian Paul; and Jack Wills global ecommerce director Jan Mehmet.

The Drapers event will be held on February 25 at 30 Euston Square in London.

Thursday, 30 January 2014

Tesco And Waitrose Plan 'Click and Collect' At Tube Stations

Tesco and Waitrose are planning to launch a trial of their click and collect services at up to a dozen London underground stations this year.

Transport for London said the grocers will operate lockers in up to six locations each. The agreement follows a six month trial with Asda to operate collection services in station car parks which will now be extended to other sites.

TfL director of commercial development Graeme Craig described the trial with Asda as 'very successful' and that TfL is working to establish 'new concepts with other retailers'.

TfL has also agreed with automated parcel locker company InPost, which operates collection lockers on behalf of multiple retailers, to open facilities at three sites.

Waitrose director of ecommerce Robin Phillips said: 'More and more people are adding an online shopping mission to their way of buying from Waitrose.'

He said: 'Collection lockers will unlock the potential to reach customers in locations where we don't have a shop and which are very convenient, such as on the way home or the school run.'

There are an average of 11 million journeys each day on the London Underground.

TfL said it is also working with other firms to supply a 'diverse range of service and goods. These include an agreement with flower retail and vending kiosk Rockflower which opened last week at Blackfriars underground station.

Meanwhile, it has also introduced Wi-Fi at over 120 London Underground stations.

China's Alibaba Sees $1 Billion Swing Into Profit - But Still Disappoints

Chinese internet shopping giant Alibaba has reported a quarterly net profit of $792 million on higher advertising fees and commission charges but attracted concern over slowing sales.

The swing into profit was compared to a loss of $246 million (£ million) during the same quarter last year, ending September, when it also took a $550 million charge to buy back some of its own shares from Yahoo.

The figures, which are released by 24 per cent shareholder Yahoo! as part of its fourth quarter update to the market. Yahoo! discloses the Alibaba figures, the only source of information about the company ahead of its mooted IPO later this year, with a three month time lag.

The markets were unnerved by lower revenue growth at the business which reported a sales increase of 51 per cent to 1.78 billion compared to 60 per cent growth in the second quarter.

Shares in Yahoo!, which are now closely linked to the fortunes of Alibaba, dropped 8.7 per cent yesterday as a result, according to the Wall Street Journal's website.

Alibaba operates Chinese shopping websites including Taobao and Tmall selling everything from luxury goods to food. It operates in a similar way to Amazon's Marketplace or Ebay by connecting shoppers with third-party sellers.

According to figures disclosed by Alibaba founder Jack Ma, Alibaba accounted for 70 per cent of package deliveries in China last year.

Most of its sales are from commission and advertising. US analysts estimated it could be worth more than $100 billion last year, with one suggesting it could be worth as much as $190 billion.

Balderton Invests In Fashion Site Lyst

New York-based fashion hub Lyst.com has raised $14 million as part of a plan to extend its services and increase marketing.

The platform, which has a UK-facing site, aims to be a one-stop shop allowing customers to buy from different brands and stores using just one basket.

It has raised the new capital raising, Series B funding equivalent to £8.5 million, was led by London-based venture capital firm Balderton best known for its investments in ecommerce firms from Asos to The Hut.

London-based DFJ Esprit and California's Accel Partners participated alongside angel investors Paul Forster, who co-founded Indeed.com, and John Lindfors, managing partner at Moscow-based internet investment firm DST Investment Management.

Lyst grew 400 per cent in 2012 and again in 2013 and boasts 2 million shoppers a month with annual sales of $60 million (£36 million). It partners with the likes of Saks, Burberry, Net-a-Porter, J Crew, Lane Crawford and Balenciaga.

Lyst CEO and co-founder Chris Morton said: '2013 was an amazing year for us, particularly as we launched fashion's first universal shopping cart which is revolutionising the space by enabling shoppers to check out from multiple brands and stores in a single step.'

He said: 'We're excited to have such a stellar group of European investors with strong US ties to help take Lyst to the next level.'

The funding will allow Lyst to build on its 'exponential growth' focusing on 'internationalisation and aggressively hiring talent across its teams in London and New York,' according to a statement.

Mark Evans, managing partner at Balderton which has 2.1 billion under management, said: 'We love to invest in European companies that have the potential to disrupt and grow in large global markets - something that Lyst is doing by allowing customers everywhere to build their own fashion stores stocked with their favourite brands from multiple retailers.'

Evans will join the board of Lyst, which has raised $20 million to date including $5 million Series A funds in 2012.

Techcrunch said the site plans to use some of the new capital to launch a partnership with Paypal focusing on its Beacon in-store service that alerts shoppers when they are in a section of a physical store near to an item they have marked as something they want to buy.

Argos Supplier Collapses Amid MyTablet Row

The hardware firm supplying high street chain Argos with its discount tablet device has collapsed following a error over software licensing.

Welsh supplier KMS was forced to call in administrators at Deloitte after Argos cancelled payments and refused to accept more stock, according to a number of reports.

The clash between KMS and Argos arose after it emerged that the MyTablet device did not have the proper licensing agreements with Google in place to operate the Android system.

Administrators were called in on January 8, according to a report on the Guardian newspaper website yesterday.

Wednesday, 29 January 2014

AO.com Valued At £1 Billion As It Cooks Up IPO Plan

Appliances website AO.com could be valued at more than £1 billion when it floats on the London Stock Exchange later this year.

The valuation of between £1 billion and £1.2 billion has been sounded out among investors this month in preparation for the plan, according to the Financial Times.

It is three to four times the initial £300 million valuation mooted in September when the firm first appointed bankers.

The valuation would put AO.com on a multiple of about three times annual sales compared to Asos - which has a proven international track record - with around five times.

The higher valuation reflects an increased appetite among investors for online retail firms and is likely to encourage more firms such as Boohoo.com to follow through with plans to list shares.

Boohoo has already developed a growing overseas presence and has put plans in place to strengthen international plans ahead of the IPO launch, expected in March.

Boohoo's founders Carol Kane and Mahmud Kamani plan to list the firm on Aim with a suggested price tag of up to £500 million.

For more on AO.com, see our Online Retail Stars of 2013 Report: AO.com.

Rocket Internet Attracts €25 Million World Bank Funds

The World Bank's private sector division is investing up to €25 million in two online retailers operated by Berlin's Rocket Internet.

The bank's International Financial Corporation (IFC) will invest up to €15 million in Latin Amrica's Dafiti and up to €10 million in Russia's Lamoda.

Atul Mehta, an IFC director, said in a statement: 'Internet companies are speeding up modernisation of the retail supply chain in developing countries, which promotes consumer spending - a key component of economic growth.'

'Their investments in logistics, information technology and marketing are rapidly generating employment, especially for women and young people,' he said.

Rocket Internet has raised hundreds of millions in investment over the past 12 months, much of it in developing markets such as South America, Southeast Asia and Africa. It is aiming to capitalise on the rapid spread of smartphones and growing consumer spending power in the regions.

Dafiti launched in 2011 and investors include Sweden's Kinnevik, the Ontario Teachers Pension Plan, Quadrant Capital Advisers and JP Morgan. Lamoda launched the same year and is backed by London-based billionaire Leonard Blavatnik, Kinnevik, Summit Partners, JP Morgan and German retail giant Tengelmann. 

Lamoda, which also launched in Kazakhstan in 2012, plans to use the IFC investment to expand its courier service of 900 clothing brands to 25 cities.

Comment: Flurry Of Online Retailers List On Australian Stock Exchange

It was not the most auspicious of occasions - described as a 'backdoor listing' by one news source - but it looks like being the thin end of a wedge that could see other Australian etailers find their way to the ASX.

Australia's Deals Direct today became the first pureplay online retailer to trade its shares on the Australian Stock Exchange.

Deals Direct, a deep-discount department store with an acquisitive management team, is regarded as one of the 'big four' Australian online retailers alongside OzSale, Gray's Online and Catch Of The Day. It raised AU$6.2 million through a reverse takeover of Mnemon, a former mobile firm company that was due to be delisted.

The firm plans to use the money for further acquisitions and co-founder Paul Greenberg told Australian news site SmartCompany that he expects 'more action' in the sector in terms of IPOs and corporate activity this year.

He said the economic difficulties over the past few years have been difficult for retailers across the sector to raise capital and grow. 'All that got in the way of the smooth progression to market of those large online retailers,' he says. 'But that that's changing now.'

Only last week flash sales site OzSale confirmed that it plans to list within six months after it appointed Macquarie as its adviser on the plan. OzSale.com.au operates as similar model to France's Vente-Privée and received AU$14.5 million from Insight Venture Partners, a Twitter investor, in 2010.

OzSale CEO Carl Jackson told Power Retail: 'The first issue we faced was that, because it was a new channel, it was difficult to get people to understand what the concept was. That's completely changed now - every brand we talk to knows the model, knows the space and is quite active.'

There have also been suggestions that CatchOfTheDay.com.au, which also operates general merchandise and ambient grocery site GroceryRun.com.au, may seek to float with a possible valuation of AU$600 million (£319 million).

CatchOfTheDay was founded by brothers Gabby and Hezi Leibovich and is understood to be Australia's largest ecommerce group with sales in 2012 of AU$230 million (£121 million).

In September 2012 the Australian Fiancial Review reported that the online retailer, backed by James Packer, the son of the late Australian media mogul, might launch the plan within two years.

Amazon Beats John Lewis For Shopper Satisfaction

Amazon has topped a consumer poll which ranks retailers for their levels of customer satisfaction.

The online retailer's UK Customer Satisfaction Index Score of 88.6 beat John Lewis (88.1), last January's winner, into second place.

John Lewis saw one of the biggest drops in the Top 50 with a fall of 4.2 compared to Amazon's drop of 1 point.

The overall picture across retail and nearly all other consumer-facing sectors was of declining satisfaction levels.

Institute of Customer Service CEO Joanna Causon said: 'Overall customer satisfaction has now fallen in two consecutive UKCSI surveys. This serves as a wake-up call to organisations and a reminder of the crucial importance of customer service to sustainable business performance.'

She said: 'Today’s customers are savvy, discerning and expect organisations to relate to them as individuals, not as transactions. Customers have greater choice, more ability to switch their business and access to an ever-expanding set of communication channels to express their preferences or displeasure.'

Waitrose (86.9) was third and followed by Marks & Spencer (food), Aldi and Boots. John Lewis was the most trusted organisation with a score of 8.8 and Amazon was fourth with a score of 8.6.

Tuesday, 28 January 2014

Morrisons Online Boss Leaves Two Weeks After Launch

Morrisons supermarket has lost the man in charge of its online operation just two weeks after it launched.

George Dymond was hired from Australian retail giant Coles and only arrived at Morrisons this month. it is understood he decided to leave in the past few days.

Morrisons launched its online grocery delivery operation on January 10 in a £216 million partnership with delivery specialist Ocado. But Dymond was expected to be responsible for the day-to-day running of the online grocery service.

The success of the operation is seen to be critical to the tenure of Morrisons chief executive Dalton Philips who has launched the online service and convenience stores in an effort to catch up with his larger rivals Tesco, Sainsbury's and Asda.

Dymond was at Coles for almost five years where he held positions as group general manager, supply chain and most recently group general manager, merchandise. He left Coles in October.

The Financial Times said the role had not turned out to be what Dymond had expected and that Morrisons had been discussing other possible roles before he resigned.

He was supposed to be in an induction period before taking on the role fully in April.

It has turned out to be a difficult month for the retailer. It was forced to reveal poor Christmas trading and then it emerged last week that its treasurer has been arrested on suspicion of insider dealing.

German Retail Giant Tengelmann Backs Rocket's PricePanda

German retail giant Tengelmann has invested €3 million into Rocket Internet's PricePanda.

Tengelmann, which owns the Tengelmann supermarket and Obi home improvement chains and has funded a host of ecommerce ventures to date, has joined other existing investors such as Sweden's Kinnevik.

PricePanda was launched in 2012 and is Rocket Internet's South East Asian price comparison platform operating in Indonesia, Malaysia, the Philippines and Singapore. It also has a site serving Mexico.

Christian Schiller, co-founder and managing director at PricePanda, said: 'We are delighted to have secured this new round of funding which will enable us to continue our growth trajectory in existing markets, expand into further countires scale our operations and contnue to enhance our service.'

He said the aim of the site is to be a 'relaible guide through the jungle of offers from diverse ecommerce stores'. It has more than 70,000 products listed and 1 million people redirected to other websites to date.

Rocket says he number of internet users in Asia will double by 2020 to 360 million.

Tengelmann employs 80,000 people and group turnover is around €10 billion. It has already invested in a significant number of Rocket ecommerce businesses via its Tengelmann Ventures division including Lazada, alongside Tesco, Zalando, Zalora and Jumia.

Monday, 27 January 2014

Comment: We Hope It's Just Christmas Trading That Was On Fire

Wasn't it William Blake who originally wrote 'Liar Liar, Pants on Fire'?

Actually, his version was a little more eloquent: 'Deceiver, Dissembler, Your Trousers Are Alight.'

But with so many privately-owned UK retailers coming forth recently to say that their internet sales, and their Christmas like-for-like sales as a result, were rocketing, the less refined version sprang to our minds.

Let's first remember that it was, so Sainsbury's chief executive Justin King complained, the most difficult Christmas for 30 years in the UK retail sector. Consumers played hard ball and discounting was rife.

So it's been puzzling us this month how so many privately-owned bricks-and-mortar retailers came out of it looking so good.

There is no doubt that the internet played its part and we at the site here have been happy to accept that as a good enough explanation. The internet clearly came into its own for many store chains. But an old supplier friend of ours has a bit of a conspiracy theory.

'I don't think it is a coincidence that so many firms that did so well over Christmas had stellar online sales. But, as we all know, and with clothing in particular, you get a lot of returns from selling online. My question is, were those returns booked in to the published online or like-for-like sales figures?' he says.

In fact in one case, he suggests, the returns did not appear to begin trickling back through one retailer's systems until two weeks after they normally would.

Let's bear in mind that up to 50 per cent of online sales at some clothing retailers are returned.

Most private retailers who report over Christmas only report a very limited period - sometimes as little as a handful of weeks and certainly not beyond January 4. That is 10 days after Christmas and including six days when people may not be hard at work processing those returns thorough stores and warehouses.

Clearly this more sleight of hand than it is telling fibs. 

More a quirk of the system - something that could be easily be dismissed as a necessary oversight in the rush to release figures.

And it's worth mentioning that these figures are not audited and never will be, so Christmas trading figures from private firms don't really need to stand up to too much scrutiny.

But, if even a portion of the returns were not swiftly accounted for, that would certainly flatter the figures and that is probably not something that a publicly owned retailer would be able to pass off very comfortably because, well, things would probably catch up with them in the end (trading in the following period would potentially show a sharper dip than onlookers would expect).

For all those private retailers - and some of them clearly did very well regardless - we may not find out for a long time. By the time they compile annual figures things will just look less impressive than we might have expected.

But the next time some of them report figures relating to that period could be in their Companies House filing a year or more away. By then the glories of this Christmas will be, more or less, lost in time.

Amazon Controls A Quarter Of UK's Music And Games Market

One pound in every £4 spent on music, games and DVDs in the UK is spent at Amazon.

The shift in the market follows the online retailer's rise two years ago to become the biggest entertainment retailer in the UK, taking over from HMV.

However, new figures from research firm Kantar show that it has grown since then from 22.4 per cent to 26.3 per cent in the three months to December 22.

Kantar's Entertainment Retail Barometer is based on responses from 15,000 consumers.

The research showed that Game fought back after collapsing into administration in 2012 and secured market share on consoles. 

However, the figures also showed that HMV, which has reduced store numbers in the past year after also falling into administration a year ago, has lost share from 12.5 per cent to 8.5 per cent of the total entertainment market.

Shop Direct On Course For £50 Million Profit

Online and catalogue giant Shop Direct is expected to make nearly £50 million profit this year after benefiting from growth and a switch in accounting standards.

The company is predicted to make between £25 million and £30 million profit this year after recording its first pre-tax profit for a decade last year of £6.6 million.

The Financial Times newspaper said the group is also expected to benefit from a switch to IFRS accounting standards which would mean it will no longer have to book £20 million of amortisation relating to the buyout of the GUS catalogue division in 2003.

The newspaper said that puts Shop Direct 'on a par' with Asos. However, Asos makes £55 million profit on sales of £754 million compared to Shop Direct's £1.6 billion.

Sunday, 26 January 2014

Poundland Millionaire Plans £1 Website

The founder of Poundland plans to launch an online version of the shop he sold for £50 million in 2002.

Steve Smith, who now lives in a 13-bedroom mansion, plans to launch Poundshop.com early next month into what he says is a gap in the market.

Smith told the Grocer magazine: 'I'm surprised the rest of the single priced market has been so slow to embrace online. It costs so much to visit a high street store with parking prices rising through the roof.'

The website will sell food and drink pet products, tools, electrical items, home and garden products, textiles and health and beauty.

The minimum delivery is expected to be £15 to £20 and charges between £1 and £3.

Smith has featured in several newspaper features over the past week ahead of the launch, including the Daily Mirror, talking about his life, riches and the new venture.

Berlin's Mytheresa.com Appoints Harvey Nichols Fashion Director

Berlin-based luxury fashion website Mytheresa.com has hired former Harvey Nichols fashion director Paula Reed to work on 'special projects'.

Reed was style director at Grazia UK before joining Harvey Nichols in 2012 for a year. She left the business in October ahead of a number of changes at the firm that have seen it appoint new chief executive Stacy Cartwright.

Reed becomes creative director and will help to expand Mytheresa's special projects with designers and brands, which are expected to include exclusive ranges.

Mytheresa was launched in 2006 as the online division of Berlin fashion store Theresa. Both businesses are owned by Susanne and Christoph Botschen and run separately.

Acton Partners acquired a minority stake in the site in 2010 and its annual revenue, according to the most recent documents, is €44 million (£36 million).

Parcel Firms Halt Delivery To Russia

Parcel delivery service firms DHL, FedEx and United Parcel Service have ceased parcel deliveries to Russian online shoppers after onerous customs restrictions were imposed.

The news of the measures by Russian authorities emerged earlier this week. The restrictions are widely believed to be designed to encourage shoppers in the country to buy goods from domestic-based retailers - and make it harder to ship items from outside.

Authorities says the move, which limits the value of an inbound package to €150, will plug a loophole that means online shopping escapes paying duty on items such as electronics and clothes.

The parcel firms, which have stopped express delivery services to individuals, say the difficulty in filling out paperwork, which include proving items do not exceed the limit, means the service is now too costly for them.

According to the New York Times, quoting Russian newspaper Vedmosti, the companies must provide customs authorities with information which includes the receipt for the purchase and a passport number for the buyer.

Other countries has imposed restrictions or are considering doing so. Argentina took steps earlier this month to reduce the outflow of capital from its struggling economy. It has imposed a 50 per cent tax and packages which also can also no longer be delivered directly to shoppers' homes.

Meanwhile, Australia is considering lowering the threshold at which duty is imposed and America is examining ways of tightening state sales taxes which online retailers currently escape.

The parcel firms will continue to post letter and documents.

The vast size of Russia, which covers one sixth of the world's land surface, already makes delivery tricky. Homegrown Amazon rival Ozon.ru, which the new rules will help protect, currently operate a system where shoppers must pick up parcels from dedicated distribution centres.

Saturday, 25 January 2014

Waitrose Toasts Online Delivery Surge

Waitrose said orders through its grocery delivery website increased almost 120 per cent in a week after it offered shoppers champagne and chocolates for placing an order.

The recruitment drive coincides with similar marketing campaigns from rivals such as Ocado, which also sells Waitrose products, which gives shoppers £20 off their first order and a free annual midweek delivery pass in a voucher given away at WHSmith stores.

The Waitrose.com offer runs from January 6 to January 31 and has helped boost total sales at the chain 6.8 per cent in the week to January 18 compared to a year earlier.

Waitrose said earlier this month that online sales increased 33.4 per cent in the five weeks to Christmas Eve. It added that click and collect was a 'strong driver of footfall' with 619,000 collections from branches.

The supermarket is pushing its ecommerce service to customers and plans to open a second London delivery warehouse in South London later this year. It opened its first in Acton in 2011.

Zalando Expected To Appoint Kinnevik Boss As Chairman This Week

Europe's largest fashion etailer Zalando is expected to appoint Cristina Stenbeck of key investor Kinnevik as its chairman this week.

The move follows the surprise resignation of Mia Brunell Livfors, who is chairman at Zalando, from her role as chief executive officer of Kinnevik.

Stenbeck inherited the Kinnevik fortune at the age of 24 when her father Jan Stenbeck died. A role at Zalando would 'cement her grip' on the Kinnevik investment empire, the Financial Times said.

Brunell Livfors was only appointed in December but said there was 'no drama ' in her decision to step down from the firm, in which Kinnevik has a 37 per cent stake.

Zalando's sales increased almost 75 per cent to €809 in the first half of of 2013 compared to a year earlier - the most recent figures available.

India: Sanpdeal Joins The $1 Billion Club

New Delhi's Snapdeal could be valued at as much as $1 billion after it embarked on a $100 million round of funding to support ongoing growth.

The e-commerce site attracted $50 million (£30.29 million) of investment in June last year in a funding round led by eBay. The two firms have been sharing listing across their websites.

However, the latest round, led by Credit Suisse, would raise the valuation from around $250 milllion back in June to between $750 million to $1 billion, the Wall Street Journal said, quoting a source familiar with the matter.

Intel Capital, an existing investor, is also understood to be contributing to the current round and Bessemer Venture Partners and Nexus Venture Partners are also investors.

Snapdeal appears similar to eBay and operates on a cash-on-delivery basis - the norm for home delivery in India.

It has more than 20 million users and is preparing for a possible IPO in the US in the next year, the WSJ said. It is on course to reach $500 million sales in the year to March.

The Indian ecommerce market is expected to grow from $3 billion to $22 billion over the next five years, according to forecasts compiled by investment bank CLSA.

Friday, 24 January 2014

Russia Considers Online Shopping Import Tax

Russia is preparing to place restrictions on internet orders from foreign retailers arriving in the country.

The government is considering a 30 per cent tax levy on orders made with foreign online retailers with a value of 7,000 roubles (£123.34) or more. The government is also examining the possibility of restricting the number of parcels imported per day.

According to the the Retail Insider the parcel limit could be restricted to five each day.

Retailers such as Asos, Next and Net-a-Porter have made the country an important plank of their growth strategies.

The situation in Russia is part of a wider trend across the globe and is likely to affect UK retailers more than others after it was revealed earlier this month that UK ecommerce firms made a £720 million trade surplus - far more than any other country.

It follows news this week that Argentina has already imposed an even more severe restriction to try to curb a drop in its foreign currency reserves.

Anyone buying items through international websites need to sign a declaration and produce it at a custom office. The items are then collected from the customs office rather than the customer's home.

Individuals are allowed to buy items from abroad up to the value of $25 (£15) tax free each year, according to the BBC. After that limite is exceeded, online shoppers in the country need to pay a 50 per cent tax on each item bought.

Pressure has also increased in the US and Australia where taxes on online retailers are lower.

In Australia, also a key target market for many UK online retailers, online purchases worth less than A$1,000 (£527) are not subject to VAT. Online sales in Australia have increased from A$6 billion in 2007 to A$10 billion in 2012, with 75 per cent of the revenue going to overseas ecommerce firms, according to the Guardian.

In the US, bricks and mortar retailers have also sought to bring pressure on the government to clamp down on etailers who, by a quirk of the law, do not pay state sales tax in the same way as physical shops.

Rocket Internet Faces The King Konga In Nigeria

German ecommerce powerhouse Rocket Internet has been accused of anti-competitive behaviour in Nigeria by its main rival Konga.

Konga has accused the group, which operates Konga's main rival Jumia in the country, of taking action to 'stifle the growth of Konga.com', according to a report on VentureBurn.com.

Rocket is alleged to have acquired 11 domain names relating to Konga across the African continent in an apparent attempt to hem the business into Nigeria.

VentureBurn.com lists Konga.cd, Konga.cm, Konga.ly, Konga.ma, Konga.mu, Konga.mw, Konga.na, Konga.sc, Konga.sh, Konga.co.ke and Konga.co.za.

Konga, which has also in return registered Jumai.com - an obvious misspelling of Jumia which reflects internet traffic to Konga.com - plans to take Rocket to court over the issue.

Konga also has big backers and counts South African media company Naspers among its investors.

VentureBurn says Rocket has 13 ecommerce firms operating across Africa through Africa Internet Holdings - including Jumia, Kaymu and Zando.

My-Wardrobe Makes Raft Of New Hires

My-Wardrobe has made a raft of new hires from the media industry as it seeks to draw a line under a difficult year.

According to Retail Week, it has appointed former Times and Sunday Times newspaper head of marketing Sacha Newall as head of sales and marketing, Grazia deputy art director Sarah Shaw as head of design and former Selfridges head of PR Sophie Headly as head of communications.

The magazine said it has also vowed to stop discounting and focus more on attracting shoppers with exclusive ranges following its collapse into administration in November.

Co-founder Andrew Curran said he planned to launch a 'new concept in online shopping' later this Spring.

Thursday, 23 January 2014

Morrisons Underwhelms With ‘Average’ Site

Supermarket Morrisons new website has been criticised as ‘underwhelming’ with a number of flaws despite being years in the planning.

Morrisons new grocery ordering service was launched on January 10 in a £216 million partnership with food delivery firm Ocado.

But, following a test of the sites usability, Econsultancy said: ‘Morrisons’ first foray into ecommerce is extremely underwhelming. It has had years to plan and design this website so really should have emerged with something that sets high standards for custome experience and usability.’

The report said: ‘Instead it has gone live with an average site that suffers from a number of obvious [user experience] flaws.’

The site, Morrisons.com, has poor, limited product descriptions which are difficult to read, it is not mobile-optimised and the minimum order value of £40 is ‘steep’, Econsultancy said.

Morrisons began researching the market after the arrival of its current chief executive Dalton Philips in 2010. He 
 acquired online childrenswear retailer Kiddicare.com in February 2011 and bought a share of New York grocery delivery firm Fresh Direct the following month.

However, the report said none of the expertise or the years of market analysis and research seemed to be evident in the new site with some pages ‘more like cluttered versions of Ocado’s’.

Econsultancy said Morrisons had impressed it with the wine e-store which opened last year. The new site would have benefited from drawing on the expertise of managers at its successful Kiddicare brand.

Comment: Ecom Investor Balderton Refreshes Team Amid Rumours of New Investment Push

Balderton Capital, the private equity investor whose list of past and present investments reads like a Who's Who of UK ecommerce firms, has brought in new talent as it seeks to focus more heavily on early stage start-ups.

The investment firm has appointed blinkx founder Suranga Chandratillake as its newest general partner. His appointment comes amid talk that co-founding partner Barry Maloney plans to step down.

It also drafted in Wellington Partners' Daniel Waterhouse in October. Waterhouse spent five years at the firm, often providing the first institutional money in a number of fast-growing companies including Hailo, YPlan, SumAll, EyeEm and Qype, later sold to Yelp.

Techcrunch reckons that the management makeover is part of a refocus of Balderton's investments even more heavily on Series A funding rounds.

The slight shift in strategy can only mean that Balderton, whose UK investments have included Asos, The Hut and Worldstores, is sharpening its claws amid increasing interest in tech, internet and ecommerce start-ups from a wider range and larger firms.

Balderton and a handful of other tech investors had a lot of room to maneuver in the early years of the last decade when it broke away from US venture capital firm Benchmark Capital.

The only way to go it seems is down into the underground - seek out the new talent and, as Balderton said in a press release this week, 'identify and back the next generation of entrepreneurs'.

With one a former entrepreneur himself and the other a proven identifier of successful firms, Balderton clearly hopes Chandratillake and Waterhouse will be able to help it do just that.

For more on The Hut, see our Online Retail Stars of 2013 Report: The Hut.

Cornershop Online Hopes For Convenience Store Fight Back

A new online venture that intends to give convenience stores a level playing field with supermarket delivery services is expected to launch within weeks.

Cornershop Online has been set up by Purdeep Haire, who has experience running a convenience store.The service will allow shoppers to find a convenience store by postcode and order deliveries from them using the site.

Speaking to trade press, Haire admitted that convincing busy and understaffed convenience store owners it would work was a 'nightmare'.

But he hopes to persuade up to 250 shop owners by the end of this year that signing up will work. He is charging an annual fee of £250, an extra £250 for site maintenance and 50 pence per transaction.

Shoppers can get free delivery on orders over £25 or reserve though click and collect. The first 100 stores involved will not have to pay the first year's joining fee.

Haire registered the trademark CornerShopOnline.co.uk in September. He also has a Facebook and Twitter site.

Wednesday, 22 January 2014

Loaf.com Gets Cash From Monsoon Founder

Online homewares firm Loaf.com has attracted a new investor as it seeks to grow sales to £100 million.

Peter Simon, who founded the Monsoon-Accessorize clothing empire in 1973, has taken what is described as a 'significant' minority stake in the business.

Loaf, which employs 40 staff and sells beds, kitchen and bathroom furniture, was set up by Charlie Marshall in 2008 and has been growing at over 80 per cent a year for the past three years.

Marshall wants to increase sales from an expected £20 million this year to £100 million over the next five years. 

This year the firm will introduce products in areas such as kitchen accessories and storage, console tables and home office furniture. Last year it introduced sofas and kitchen tables for the first time.

It is also planning to set up bricks-and-mortar retail outlets called 'Loaf Shacks'.

Shoppers Only Too Happy To ‘Showroom’

A quarter of shoppers admitted to using their mobile device while in stores over Christmas to check prices at a rival retailer.

In a study by consultancy Foolproof through December, almost half of those ‘showroomers’ said they went on to buy from another competitor either on or offline after checking prices.

Foolproof said this was a 22 per cent increase on a year earlier as shoppers increasingly see referring to their mobiles as second nature.

The consultancy suggested that high street retailers should take heart from the fact that 56 per cent of shoppers went on to buy from the original retailer, either online or in the shop, after doing their research.

In the same study, a fifth of all shoppers (20 per cent) bought an item using click-and-collection while higher earners were 50 per cent more likely to use the facility than those on low incomes.

Meanwhile, 16 per cent of people said they went in store only to check out something they planned to buy online.

Foolproof founding partner Peter Ballard said showrooming should not be seen as a threat after what he described as 'a seminal year for retail as it was the first true multichannel Christmas'.

'Christmas 2013 trading results show a clear divide between retailers who have invested - not just in digital - but in a multichannel shopping experience and those who didn't or haven't yet got it right.'

He said: 'The way people shop is evolving and the high street is having to reinvent itself to keep up with consumer demand for new ways to shop. Retailers such as John Lewis and Next, who had good trading results, have embraced online as part of the shopping experience and not just a bolt-on extra.'

He said the digital teams at both those retailers had been able to work with in-store staff to 'create a seamless shopping experience for customers'.

'Other retailers need to follow their example and use this evidence to create a seamless user experience for their customers,' he said.

Two Thirds Of Online Retailers 'Hacked' Last Year

Almost two thirds of ecommerce retailers were hacked by cyber criminals last year and one in four suffered some form of cyber crime.

Hacking by an outside third party represented the biggest online crime problem overall for retailers because almost 90 per cent of those affected described the threat posed by outside hackers as 'critical.'

Retailers said said they also suffered from computer viruses, malware or spyware (80 per cent), 'denial of service' attacks (50 per cent), and 'site scraping' where criminals set up a site masquerading as the retailer's own, for which the British Retail Consortium, who produced the survey, did not provide figures.

'The majority of retailers said cyber attacks posed a 'critical threat' their business in 2012-13. Hacking and denial of service were the most critical threats. However, in terms of volume, the most common attacks were from computer viruses and malware,' the BRC's Retail Crime Survey report said.

The organisation said the total cost of retail crime on and offline was £511, an increase of 166 per cent on five years ago. The report said 80 per cent of retailers reported an increase in fraud which accounted for 41 per cent of the total cost of crime.

Helen Dickinson, director general of the BRC, said: 'Last year we also saw a dramatic increase in fraud and e-crime with eight in ten retailers reporting a rise in fraud and the majority of retailers telling us that cyber-attacks pose a critical threat to their business. Combined with the increase in organised theft, this means that retailers are facing an increasingly sophisticated criminal.'

She added: 'We want to work closely with Police and Crime Commissioners and the new National Crime Agency and National Cyber Crime Unit to fight this serious crime, from fraud, to theft, to cyber-attacks. Our engagement has been positive so far, but it is still early days and it is important that they implement measures such as single points of contact and create dedicated business crime strategies.'

Tuesday, 21 January 2014

Asia: Lazada Launches iPad and iPhone Apps Following Tesco Investment

Southeast Asian ecommerce retailer Lazada has launched iPhone and iPad apps following its $250 million funding last month.

The launch comes after a tripling of Lazada's mobile traffic over the past 12 months, according to TechinAsia.com

Lazada Group CEO Maximilian Bittner told the site that mobile delivered a 'significant proportion' of the etailer's revenue and that mobile shopping was 'the future'.

The apps allow users to search according to brand, price and popularity as well as magnifying product photographs to see them in full-screen mode.

Lazada, who now counts UK supermarket giant Tesco among its investors after last month's funding, launched an Android app last June.

UK Online Spending To Exceed £100 Billion

UK online spending is expected to exceed £100 billion this year as online shopping accelerates on the back of smartphones and tablets.

The ecommerce trade body IMRG said it expects sales etail spending to grow by 17 per cent on last year's £91 billion. The IMRG counts ticket sales and holiday bookings as retail sales and so estimates for the size of the market are higher than many others.

IMRG chief information officer Tina Spooner said: 'With online shopping having become part of our everyday lives, the growth levels we are seeing in the e-retail market won't be slowing down any time soon.'

She added: 'With mobile and tablets now accounting for almost four in 10 visits to e-retail websites and 27 per cent of the UK online retail market, we expect growth to continue throughout this year with m-retail set to account for 30 per cent of online sales during the first three months.'

It also said around 25 per cent of high street multichannel shopping is now done via click and collect.

N Brown Restructures Management

N Brown has reorganised its group structure leading to the departure of at least one key executive, according to fashion industry magazine Drapers magazine.

High & Mighty managing director Gill Politis is understood to have been made redundant last week after a new restructure was drawn up that will see the group's brands split into four categories.

High & Mighty will sit alongside Jacamo, Premier Man and Williams & Brown in a division targeting men. The women's division will be split into younger and mature females with a fourth division defined as 'specialist'.

N Brown, which also owns brands such as Simply Be, said last week that sales increased 7.2 per cent in the six weeks to January 11. It said the internet accounts for 58 per cent of its revenues.

Matalan's Online Sales Rise Despite 'Challenging Conditions'

Discount retailer Matalan said online sales rose 22 per cent helping sales rise marginally amid a difficult Christmas for many clothing retailers.

The retailer said the rise supported a total sales rise 3.1 per cent for the 4 weeks to December 28.

Chairman John Hargreaves said there had been an 'improving trend through the period from a difficult start'. Many retailers have complained that unseasonable weather in Autumn disrupted sales.

Total sales in the quarter were almost flat - rising to £321 million from £319.4 million. In October the retailer issued a profit warning and replaced its chief executive with the founder's son Jason.

It said that a focus on womenswear, product availability and online growth helped grow sales in the later stages of the quarter.

Monday, 20 January 2014

UK Etailers Make £720 Million International Trade Surplus

UK ecommerce retailers have managed to rack up a £720 million trade surplus, several times more than any other world economy.

The analysis is based on work by research strategists OC&C and Google examining searches across six key markets. It suggests that UK retailers managed to sell far more to overseas shoppers than UK shoppers bought from foreign operators.

The US, the UK, Germany, the Nordics, the Netherlands and France account for half of the global online sales in terms of search volumes.

The UK, which has more popular ecommerce brands per head of population than other countries, was followed by the US, with a surplus of £110 million and Germany with £12 million.

Anita Balchandani, OC&C Strategy partner, who helped to write the Global Retail E-mprire report, said: 'The Google search data provided a unique insight into what proportion of traffic is from overseas. We also obtained proprietary access to shipments data to show parcel volumes.'

'Global searching is becoming the new norm in retail. Consumers around the world use the internet as a global shop window. What used to be a local, national market is now a global one.'

Brands such as Net-a-Porter, Asos and Farfetch rank among the top 20 most sought after retailers by international buyers. Burberry, Dr Martens and Barbour are the most searched for British brands overseas.

'The UK is home to brands that are loved and trusted around the world but we are also unbeatable on service and price. We offer more payment methods, languages and shipment options than any other nation.

OC&C estimates that online trade between these key six ecommerce countries will grow from £15 billion in 2013 to £79 billion in 2020.

Ikea UK Says Online Sales Soar 60% Over Chrisr

Ikea said internet sales at its UK business jumped 60 per cent over Christmas as it invested in its multichannel offer.

The Swedish furniture retailer said that helped like-for-like sales in the period increase 12 per cent as customers sought to spruce up their houses and, in particular, living rooms, children's furniture and bathrooms.

Ikea's UK and Ireland country manager Gillian Drakeford said the sales rise followed a 9 per cent increase in sales over the Autumn period. She said the online growth was 'exceptionally strong' over Christmas.

'Ongoing investment across [our] online and in-store shopping experience also helped to boost sales as shoppers seek more convenience,' the company said.

It said the post-Christmas sale led to a spike in visitors, 11 per cent more than the same week a year earlier.

Ikea is benefiting as shoppers begin to redecorate their houses as they prepares to sell their homes as the UK housing market shows early signs of recovery.

Crew Clothing Says Click and Collect 'Instant Hit'

Casual fashion chain Crew Clothing says its click and collect offer, introduced last year, helped grow sales from busy customers who have less time for shopping.

The chain said the new delivery option helped increase sales by 20 per cent in the 10 weeks to January 5, compared to the same period last year, according to the Daily Telegraph.

Finance director Justin Hampshire said: 'We have invested significantly in our multichannel offering. [Click and collect] was an instant hit. Our customers are busy people. With click and collect they can come in, perhaps try on their purchases, and they're out.'

Crew began as a catalogue retailer but now has 78 shops. Sales at the chain, which is owned by founder Alistair Parker-Swift, a professional skier and windsurfer, and private equity firm Isis, are expected to hit £52 million this year.

Hampshire said a 20 per cent off sale at the beginning of December helped increase sales but insisted that Crew 'didn't have to mark down to levels that would really hurt margins.'

Sunday, 19 January 2014

Amazon UK Plans Sunday Deliveries

Amazon is planning to introduce a Sunday delivery service into the UK after testing the strategy in London during Christmas.

The online retail giant will offer the service in seven of the country's biggest urban areas including London, Birmingham, Milton Keynes, Oxford, Nottingham, Manchester and Leeds.

Amazon has been adding additional UK warehouses as part of its Amazon Logistics strategy to enable it to have more control of its delivery ambitions.

Sunday deliveries became a key plank in the US delivery battle as Amazon attempted to expand the speed and breadth of its offering. It has agreed to roll out the service to a large proportion of the US population including Dallas, Houston, New Orleans and Phoenix.

Jamie Stephenson, UK director for Amazon Logistics, told the Sunday Telegraph: 'At Amazon, we're continually innovating on behalf of our customers. We know customers really appreciated the immediacy of Sunday deliveries during the Christmas period and we were able to deliver thousands more parcels in this way in those four weeks.

Amazon, which established Amazon Logistics last year to spearhead a plan for a series of smaller warehouses, plans to offer Sunday deliveries free to its Amazon Prime customers.

Ocado Eyes Northern Distribution Centre

Ocado has drawn up a short list of possible distribution centres that would provide it with a third, giant warehouse.

The grocery delivery firm is considering sites of around 350,000 square feet near Leeds and Manchester and could possibly announce further details in the coming weeks.

Ocado identified 14 possible sites before Christmas and that is understood to have be reduced further in recent weeks.

They include the Logistics North development on the site of the Cutacre colliery near Bolton. The massive park is understood to have been so big it required consent from Salford, Bolton and Wigan to clear its planning hurdles, according to the Manchester Evening News.

Other sites include Rochdale, Runcorn, Skelsmersdale and Warrington. 

Infrastructure building on the site begins in Spring. A third centre in the north east or West Yorkshire would be ideal for Ocado's new partner Morrisons to deliver to its heartland customers in the north.

A third site would provide Ocado with several evenly spread centres forming a spine up the country. Ocado has two other centres: one in Hatfield, 15 miles north of London, and one in Dordon, near Tamworth in the West Midlands which it shares with Morrisons on a 50:50 basis. 

The two existing centres are highly automated centres which are used to pack customer orders which are then placed on vans or articulated lorries for distribution.

Ocado already has about a dozen 'hub' warehouses near both Manchester and Leeds which act as satellites to its main centres. These channel packed orders from its main centres into Sprinter vans to deliver to customers homes.

It is already extending capacity at its Dordon centre, which became operational last year, by 50 per cent so it will be able to accommodate 180,000 orders a week later this year. The Hatfield centre can manage about 150,000 orders a week.

The grocery firm is also understood to be researching another possible centre in the south east - probably west or south of London and outside the M25. 

Ocado increases its weekly order numbers by around 30,000 every year but that is expected to increase following its partnership with Morrisons.

Morrisons food is delivered seperately in Morrisons branded vans. Ocado's website mainly sells Waitrose products as well as its own Ocado branded goods.

Mountain Warehouse Online Sales Climb 127%

Outdoor retailer Mountain Warehouse said web sales rose 127 per cent over the festive trading period.

The retailer, which has 169 stores, said the increase helped total sales rise 15.6 per cent in the six week period to January 5. It said click-and-collect and ordering from mobile devices was strong.

Sales received a boost from wet weather and the week before Christmas was its busiest ever. Like-for-like sales increased 10.7 per cent.

Founder and chief executive Mark Neale said in a statement: 'Our outstanding performance caps an excellent 2013 for the business. During the year, we opened 20 new stores and significantly expanded our online operations. Our success, in a difficult retail environment, is testament to the hard work of our staff and the quality and value of the products we offer consumers.'

Mountain Warehouse management, led by Neale, acquired the shares they did not own from private equity owners in a deal worth £85 million. It plans to open up to 30 stores this year.

Saturday, 18 January 2014

M and M Direct Sees Late Surge

Discount clothing etailer M and M Direct said sales increased in December in a heavily promotional market.

Sales rose 9 per cent during the month compared to a year earlier and surged 55 per cent in the week to December 22.

The company’s chief executive Jonathon Brown told Retail Week magazine that Christmas came 'late and strong' and said the festive period was the most promotionally driven he had ever seen.

'Shopping patterns have changed with online becoming more prevalent. People are now happy to shop all the way to Christmas,' he said.

Despite the discounting, he said he expects profit on an ebitda basis to increase by 20 per cent in the year to February.

Older Shoppers 'Embracing Multichannel,' Says Bonmarche

Value clothing retailer Bonmarche said online sales jumped 70.3 per cent over the festive period as older shoppers flocked to its internet site.

Total sales at the firm increased 7.6 per cent in the five weeks to December 28 and store-only sales increased 6 per cent. In the 13 weeks to the same day, online sales were 60.6 per cent and total sales rose 6.3 per cent.

Bonmarche chief executive Beth Butterwick, who runs 264 stores and website, said: 'I am delighted with our multi-channel growth. This is a result of investments we have made in improving the on-line shopping and fulfilment experiences, allowing customers to 'shop their way'.'

'This is evidence that the mature customer is embracing a combination of shopping channels,' she said.

She also said that she was 'encouraged' by the overall performance on the back of improvements to its autumn-winter ranges which resulted from a focus on customer feedback.

German Fashion Etailer Plans Frankfurt Store

Germany's Zalando plans to open a store in Frankfurt to help promote the site and help clear out discounted seasonal stock.

The shop, which will also allow shoppers to return items bought from the store and also sell returned stock, is the second time the site has tried operating a retail outlet.

It has taken 10,800 square feet in the former Galeria Kaufhof department store building.

Unlike the previous store, which was only open to online shoppers, this latest store will be open to all passers-by and potentially reach shoppers which do not buy online regularly.