There is mounting pressure from within Marks & Spencer to ‘step up’ improvements at its crucial Castle Donnington warehouse, according to an internal document leaked to the Guardian newspaper suggests .
The warehouse will deliver all the firm’s online stock when Marks & Spencer switches from relying on Amazon’s UK systems next year. By then it will be handling 1 million items a day both to shop shelves and directly to homes.
An internal memo from supply chain director Dirk Lembregts, which the newspaper said it had seen, said the business needed ‘increased leadership focus’ at the Castle Donnington facility and ‘to step up the speed and capacity of our problem solving capability’ at the site.
Category managers are understood to have raised concerns about the speed with which their stock has been moving through the facility. According to the Guardian the problems in recent weeks ‘had led to queues of lorries stocked up at the side waiting to unload.’
Tim Owrid, head of Marks & Spencer’s general merchandise strategic network, will now focus on the ramp-up of the operation as a result of the concerns, the Guardian said.
Marks & Spencer said it did not ‘recognise that situation’ and some rivals said it was only experiencing usual teething problems when testing and implementing such a complex facility.
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