Marks & Spencer has been peppered with complains about its new website.
That might not be so bad under normal circumstances. But the cost of the site - £150 million - wouldn't you expect nothing less than perfect?
Customers have complained about difficulty navigating the site, being redirected to the home page after clicking on an item and then trying to return to the page they were looking at and having difficulties using certain browsers.
Other customers trying to order flowers for Mother’s Day said they had difficulty selecting a delivery date or struggling with addresses defaulting to their delivery address.
Marks & Spencer raised eyebrows this week when it confirmed that its head of IT Darrell Stein plans to leave the company just months after the pivotal relaunch of its website in which he played an integral role.
The retailer’s Facebook page has been inundated with messages drawing attention to the problems. The company’s responses suggested, among other things, that customers may be struggling with certain web browsers.
Julie Riley said: 'What on earth has happened to my beloved M&S, the website is painful. You click on something for a better view, decide you don’t like it, what happens? You’re back to page one again.'
Another shopper, Lynn Pacella, wrote: 'Lots of issues with your new website, which makes shopping VERY frustrating. I want to re-order an item that was delivered to me this week but the site hangs [crashes] when I click on the item on the order details page.'
She continued: 'Can’t post a review - get a message that I need a pen name, when I clearly have one on the form. All together, not impressed with the changes. It wasn't broken so why did you need to ‘fix’ it. Looks like insufficient testing was done before you launched the site.'
Another, Chrissie-Anne Clark-Bowles, said: 'I wanted tops and bras. Managed to find the tops and ordered them, but the bra pages are a nightmare on your website.. so many selections, pictures flashing, half-lit, jumping about… gave up and abandoned whole order.'
Sue Mulligan in Melbourne, Australia wrote: 'Your previous site was a dream. Your web/e-commerce team need to actually try using the [new] site.'
Meanwhile, on Twitter, Selley Rose (@shelley13rose), said: 'Totally getting frustrated with M&S website, trying to pay & it keeps going to same error!! Sort it please!!!'
And David Griffiths (@dagrffiths77) said: 'M&S spend £150m on a website that is somehow even worse than their old one #middleclassnightmare.'
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