Marks & Spencer has complained that previous management teams have failed to invest in the chain and that its supply chain is 'too slow'.
Speaking to the Independent newspaper at the opening of its giant e-commerce delivery centre in Castle Donnington, Leicester, the firm said the new warehouse will improve service and delivery times.
The retailer's chief executive Marc Bolland is trying to stem a decline in clothing and homewares. His finance director Alan Stewart said the chain had 'underinvested' in systems and infrastructure for two decades.
'Overall, we have a slow and expensive supply chain with poor availability and this represents a big opportunity for us,' Stewart told the Independent.
In previous articles we have estimated that M&S's online sales were about £650 million last year compared to £1 billion at rival department store John Lewis which is a similar size by total sales.
The 900,000 sq ft centre will be able to process £1 million items a day when it is fully operations.
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