Casual fashion chain Crew Clothing says its click and collect offer, introduced last year, helped grow sales from busy customers who have less time for shopping.
The chain said the new delivery option helped increase sales by 20 per cent in the 10 weeks to January 5, compared to the same period last year, according to the Daily Telegraph.
Finance director Justin Hampshire said: 'We have invested significantly in our multichannel offering. [Click and collect] was an instant hit. Our customers are busy people. With click and collect they can come in, perhaps try on their purchases, and they're out.'
Crew began as a catalogue retailer but now has 78 shops. Sales at the chain, which is owned by founder Alistair Parker-Swift, a professional skier and windsurfer, and private equity firm Isis, are expected to hit £52 million this year.
Hampshire said a 20 per cent off sale at the beginning of December helped increase sales but insisted that Crew 'didn't have to mark down to levels that would really hurt margins.'
Showing posts with label click and collect. Show all posts
Showing posts with label click and collect. Show all posts
Monday, 20 January 2014
Tuesday, 14 January 2014
White Stuff's Says Web Surges To Almost a Quarter Of Sales
Clothing retailer White Stuff saw a huge increase in online sales over Christmas and said internet sales are now approaching a quarter of all sales.
The company said a 52.9 per cent increase in sales in the 10 weeks to January 4 helped total sales rise 13.9 per cent. Online sales increased to 21.9 per cent of all sales.
Like-for-like sales at the business increased 7.3 per cent. It said 10 per cent of online sales were from click and collect and 36 per cent of online orders from mobile devices.
White Stuff chief executive Jeremy Seigal said the company offered fewer discounts 'against a heavy backdrop' of promotions in the market in the few weeks up to Christmas. He said customers 'responded very positively to our distinctive product and Christmas marketing initiatives' both on and offline.
He added: 'We are very pleased with our performance over Christmas, especially given the competitive market place and heavy discounting in the weeks running up to Christmas. Our customers responded very positively to our distinctive product and Christmas marketing initiatives, which we ran across our 88 shops and online.'
The company said a 52.9 per cent increase in sales in the 10 weeks to January 4 helped total sales rise 13.9 per cent. Online sales increased to 21.9 per cent of all sales.
Like-for-like sales at the business increased 7.3 per cent. It said 10 per cent of online sales were from click and collect and 36 per cent of online orders from mobile devices.
White Stuff chief executive Jeremy Seigal said the company offered fewer discounts 'against a heavy backdrop' of promotions in the market in the few weeks up to Christmas. He said customers 'responded very positively to our distinctive product and Christmas marketing initiatives' both on and offline.
He added: 'We are very pleased with our performance over Christmas, especially given the competitive market place and heavy discounting in the weeks running up to Christmas. Our customers responded very positively to our distinctive product and Christmas marketing initiatives, which we ran across our 88 shops and online.'
Friday, 3 January 2014
Iceland Food Chain To Launch Click & Collect Service
Frozen food chain Iceland plans to launch a click and collect online ordering option after relaunching its delivery business last year.
Iceland scrapped online delivery eight years ago after it failed to gain traction but it resurrected the service after a trial early last year.
It aims to offer customers the option of picking up orders in 540 of its 800 stores by April and, at the same time, will offer free home delivery from 85 per cent of its stores on orders over £35.
'We need to be there with click and collect as it is one of the fastest growing areas on the high street,' John Mackie, Iceland's ecommerce chief, told the Grocer.
Tesco, Asda and Waitrose are all well established in the click and collect arena and are variously testing the possibility of drop off points for collection at libraries, tube stations and refrigerated lockers.
Iceland scrapped online delivery eight years ago after it failed to gain traction but it resurrected the service after a trial early last year.
It aims to offer customers the option of picking up orders in 540 of its 800 stores by April and, at the same time, will offer free home delivery from 85 per cent of its stores on orders over £35.
'We need to be there with click and collect as it is one of the fastest growing areas on the high street,' John Mackie, Iceland's ecommerce chief, told the Grocer.
Tesco, Asda and Waitrose are all well established in the click and collect arena and are variously testing the possibility of drop off points for collection at libraries, tube stations and refrigerated lockers.
Thursday, 2 January 2014
John Lewis Sells A Third Of Its Goods Online Over Christmas
A third of all sales at the John Lewis department store over the festive period were made on its website.
Online sales rose 22.6 per cent in the five weeks to December 28 compared to the same period a year earlier meaning that JohnLewis.com accounted for 31.8 per cent of the retailer's total revenues, according to figures released today. Click and collect orders were a major contributor rising 61.8 per cent.
Total sales at the company increased 7.2 per cent to £734 million. Sales rose 6.9 per cent on a like-for-like basis, which strips out the effect of new stores.
The company hailed the period as a record Christmas outshining rival Debenhams who complained of a weak online performance. Debenhams was forced to rush out a statement earlier this week warning the market that profits in the financial first-half would fall 26 per cent to about £85 million after like-for-like sales increased just 0.1 per cent.
John Lewis managing director Andy Street said: 'This Christmas has seen trade take a different shape to previous years, with an early peak driven by Black Friday and a huge surge in the final 10 days. Many of the big online shopping days and weeks occurred earlier in the period but shops were packed in the last-minute rush on 'manic Monday' [December 23].'
He said: 'The shift to mobile devices for online shopping has been confirmed but the in-store sale is well and truly thriving, as shown by the record first day for Clearance in our shops on 27 December.'
John Lewis said sales at its shops increased 1.2 per cent, stripping out the effect of online.
It said Black Friday - which fell on the last Friday in November - was the biggest ever online day and the week before Christmas was the biggest ever for the whole business breaking £160 million sales for the first time.
Electricals and home technology sales increased 10.7 per cent on last year, fashion and beauty rose 8.5 per cent and home grew 2 per cent.
Online sales rose 22.6 per cent in the five weeks to December 28 compared to the same period a year earlier meaning that JohnLewis.com accounted for 31.8 per cent of the retailer's total revenues, according to figures released today. Click and collect orders were a major contributor rising 61.8 per cent.
Total sales at the company increased 7.2 per cent to £734 million. Sales rose 6.9 per cent on a like-for-like basis, which strips out the effect of new stores.
The company hailed the period as a record Christmas outshining rival Debenhams who complained of a weak online performance. Debenhams was forced to rush out a statement earlier this week warning the market that profits in the financial first-half would fall 26 per cent to about £85 million after like-for-like sales increased just 0.1 per cent.
John Lewis managing director Andy Street said: 'This Christmas has seen trade take a different shape to previous years, with an early peak driven by Black Friday and a huge surge in the final 10 days. Many of the big online shopping days and weeks occurred earlier in the period but shops were packed in the last-minute rush on 'manic Monday' [December 23].'
He said: 'The shift to mobile devices for online shopping has been confirmed but the in-store sale is well and truly thriving, as shown by the record first day for Clearance in our shops on 27 December.'
John Lewis said sales at its shops increased 1.2 per cent, stripping out the effect of online.
It said Black Friday - which fell on the last Friday in November - was the biggest ever online day and the week before Christmas was the biggest ever for the whole business breaking £160 million sales for the first time.
Electricals and home technology sales increased 10.7 per cent on last year, fashion and beauty rose 8.5 per cent and home grew 2 per cent.
Thursday, 11 April 2013
Internet Sales at Marks & Spencer surge 23%
British High Street giant Marks & Spencer said online sales surged 22.9 per cent in the past three months as shoppers used its 'click and collect' service.
The rise is faster than the 10.8 per cent reported in the previous three months and will take total multi-channel sales in the year to around £650 million, it is estimated.
The increase helped the company to marginally beat analysts expectations of a 4 per cent drop in clothing and home wares sales. Like-for-like sales in clothing and home dropped 3.8 per cent. Marks & Spencer only offers a small food service online and the vast majority is clothing and home products.
It also said sales from mobile phones grew 70 per cent compared to last year after it improved its mobile site. It said its e-commerce distribution centre will begin to open next month ahead of the relaunch of its entire web platform in a year's time when it separates from Amazon.com.
'Multi-channel sales growth accelerated,' said chief executive Marc Bolland.
Group sales rose 3.1 per cent and total UK sales increased 2.6 per cent after food sales climbed 6.3 per cent. Total like-for-like sales (sales from mature stores open at least a year) increased 0.6 per cent and food sales on that basis increased 4 per cent. Overseas sales grew 7 per cent.
'We are working hard on improving our performance in general merchandise (clothing and home products) and, despite difficult trading conditions, we made progress in our operational execution,' he said.
The company said it held prices during much of the quarter but introduced tactical offers in March as promotional activity across the market intensified.
The rise is faster than the 10.8 per cent reported in the previous three months and will take total multi-channel sales in the year to around £650 million, it is estimated.
The increase helped the company to marginally beat analysts expectations of a 4 per cent drop in clothing and home wares sales. Like-for-like sales in clothing and home dropped 3.8 per cent. Marks & Spencer only offers a small food service online and the vast majority is clothing and home products.
It also said sales from mobile phones grew 70 per cent compared to last year after it improved its mobile site. It said its e-commerce distribution centre will begin to open next month ahead of the relaunch of its entire web platform in a year's time when it separates from Amazon.com.
'Multi-channel sales growth accelerated,' said chief executive Marc Bolland.
Group sales rose 3.1 per cent and total UK sales increased 2.6 per cent after food sales climbed 6.3 per cent. Total like-for-like sales (sales from mature stores open at least a year) increased 0.6 per cent and food sales on that basis increased 4 per cent. Overseas sales grew 7 per cent.
'We are working hard on improving our performance in general merchandise (clothing and home products) and, despite difficult trading conditions, we made progress in our operational execution,' he said.
The company said it held prices during much of the quarter but introduced tactical offers in March as promotional activity across the market intensified.
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